Shipping & Return Policy

Shipping & Return Policy

We are committed to ensuring your satisfaction with our handcrafted products. Please read our shipping and return terms carefully before making your purchase.

📦 Shipping Information

• All items are securely packed in custom-made crates designed specifically for each product, ensuring maximum protection during transportation.

• We work with reliable logistics partners to provide safe and timely delivery.

• Customs duties and import taxes (if applicable) are the responsibility of the buyer. However, our team is happy to assist you throughout all customs processes to ensure a smooth experience.

🔄 Return Policy

We accept returns under the following conditions:

• Products that are customized or made-to-order (including color revisions, measurements, or personalized requests) are non-refundable and not eligible for return.

• Standard products may be returned within 14 days after delivery, provided they are unused and in their original condition.

• Return shipping costs are the responsibility of the buyer.

• Items that arrive damaged must be reported immediately upon delivery with an official damage report signed by the courier. Returns will not be accepted without proper documentation of damage at the time of receipt.

💬 Need Help?

If you have any questions or concerns regarding shipping or returns, feel free to contact our support team. We're here to assist you every step of the way.