FAQs – Frequently Asked Questions

1. Do you ship internationally?

Yes, we ship worldwide. Shipping fees and delivery times may vary depending on the destination country. All customs duties are the buyer's responsibility.

2. How long does it take to process and ship an order?

Each product is handmade and made to order. Processing time typically takes 25–30 business days. Shipping times vary by country.

3. Can I return a product?

Standard (non-customized) items can be returned within 14 days of delivery. Return shipping costs are covered by the buyer. Custom or personalized products are non-refundable.

4. What if my item arrives damaged?

If your item is damaged upon delivery, please document the damage with the courier and contact us immediately with photos and the damage report. Returns without a report cannot be accepted.

5. Do you offer custom sizes or colors?

Yes! Most of our products can be customized by color, size, or finish. Please contact us at rendesigntr@gmail.com or via our contact form for custom orders.

6. What materials do you use?

Our sculptures and decor pieces are made from durable fiberglass, coated with high-quality automotive-grade paint for long-lasting color and finish.

7. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this to follow the status of your delivery online.

8. How do I contact you?

You can reach us at rendesigntr@gmail.com or through the contact form on our website. We typically respond within 24 hours.