Delivery & Return Policy
Every design is the result of a careful production process. At Vern Studio, we give the same attention to safe delivery as we do to the aesthetics of our products.
From production and packaging to specialized transport and delivery, we manage every stage meticulously.
Secure Crating
Our products are packed in custom protective packaging and durable wooden crates suited to their dimensions and fragility.
Specialized Transport
Our delicate, large-scale designs are dispatched in dedicated part-load transport vehicles operated by our trusted logistics partners.
Delivery Assurance
For shipments organized by us, our company is responsible for transport-related damage and loss until the products are delivered to the recipient.
Our Delivery Process
Sculptures, decorative objects, custom lighting, and furniture produced by Vern Studio are shipped securely, taking their forms and surface characteristics into account.
- Custom crating: All products are packed in crates or boxes suited to their characteristics and supported by protective materials to prevent damage in transit.
- Specialized part-load transport: Our products are sent in specialized part-load transport vehicles according to their dimensions and fragility.
- Transport responsibility: For shipments organized by Vern Studio, our company is responsible for loss and damage occurring during transport until the product is delivered to the recipient.
- Delivery planning: Production and delivery schedules are planned according to product specifications, order quantity, and delivery address. Our customers are kept informed throughout the process.
- International shipments: Unless otherwise agreed, customs duties and import charges arising from international shipments are the recipient’s responsibility.
Custom Production and Customer Approval
Vern Studio’s custom colors, sizes, and personalized designs are prepared according to our customers’ expectations.
- Customer approval: For custom orders, key details such as color, dimensions, design, and surface finish are submitted for customer approval before production.
- Transparent production process: Depending on the project, design visuals, technical drawings, color options, and production stages are shared with the customer.
- Returns of custom-made products: Under the applicable legislation, there is no right of withdrawal for products specially prepared to meet the customer’s personal requests and needs. Change-of-mind returns are not accepted for these orders.
Important: For products made in custom colors, personal dimensions, or according to customer requests, design and production proceed with customer approval. However, statutory consumer rights regarding defective products or products that do not conform to the order remain unaffected.
Returns of Standard Products
For our non-personalized standard products, you may submit a return request within 15 days of the delivery date.
- 15-day request period: For standard products, a return request may be submitted within 15 days of delivery.
- Protecting the products: Please pack returned products securely, using their original crates and protective packaging where possible.
- Return logistics: Return transport for large and delicate products should be planned in coordination with our support team. Costs and responsibilities are assessed according to applicable consumer legislation.
- Refunds: Refunds for valid return requests are processed within the applicable statutory time limits.
Damage and Delivery Inspection
Our products undergo quality control and are securely packed before dispatch. If a problem nevertheless occurs during transport, our team manages the resolution process.
- We recommend inspecting the product and packaging upon delivery.
- If there is visible damage, prepare a damage report with the carrier where possible and document it with photographs.
- Reporting transport-related issues to us as soon as possible helps speed up resolution.
- The absence of a damage report does not automatically remove the consumer’s statutory rights.
Vern Delivery Assurance: For transport organized by us, Vern Studio is responsible for transport-related loss and damage until our products are delivered to the recipient.
Here for You at Every Stage.
Contact our support team for information about your order, delivery, or return process. We will be happy to help.
CONTACT US +90 551 354 37 36