1. Do you ship internationally? Yes, we ship worldwide. Shipping costs and delivery times may vary depending on the destination country. All customs duties and fees are the responsibility of the buyer.
2. How long does it take to prepare and ship an order? Each product is handmade and made to order. The production process usually takes 25–30 business days. Shipping times vary depending on the country.
3. Can I return the product? Standard (non-customized) products can be returned within 14 days of the delivery date. Return shipping costs are the responsibility of the buyer. Custom-made or personalized products cannot be returned.
4. What should I do if my product arrives damaged? If your product is damaged during delivery, please document the situation with the delivery person (damage report) and immediately send us the damage report and photos. Returns without a damage report/document cannot be accepted.
5. Do you offer custom size or color options? Yes! Most of our products can be customized in terms of color, size, or surface finish (texture). For custom order requests, please contact us at info@vernstudiodesign.com or via the contact form on our website.
6. What materials do you use? Our sculptures and decorative products are made from durable fiberglass and coated with high-quality automotive-grade paints to ensure long-lasting color and a smooth surface finish.
7. How can I track my order? Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery online.
8. How can I contact you? You can reach us at info@vernstudiodesign.com or through the contact form on our website. We usually respond within 24 hours.